Bossa Nova is the leading provider of real-time, on-shelf product data for the global retail industry. Our robots navigate the busy retail ecosystem, collecting a wealth of data that allows retailers to improve product availability, streamline operations, and create a better shopping experience. Our multidisciplinary team of robotics, artificial intelligence, and big data scientists has solved the challenges to deploy fully autonomous retail service robots and deliver actionable data in real-time.
Bossa Nova s robots are currently deployed in 50 stores across the United States, making it the largest deployment of this kind of technology anywhere in the world.
Job Title Systems Service Technician
Location - Pittsburgh, PA
Job Description - As a Systems Service Technician with Bossa Nova you will be maintaining and troubleshooting Bossa Nova systems both remotely and in-person. Logical troubleshooting experience will be critical in this role. You will need to have good people and analytical skills in order to quickly communicate both issues and insights with Engineering and Operations teams. You must become familiar with the product, strategy, and the customer's business in order to communicate this effectively. Must be willing to travel on a semi-regular basis.
Job Description Responsibilities
Lead organizational projects that create procedures for L1 and monitor department
Track recurring issues in ROC to pass to RRE
Work with SAMs and FSTs to roll out updates and procedure changes
Work with SAMs and FSTs to collect aggregate data of successes, failures and other issues to help inform operation, business, software and hardware engineering departments
Create/update issue tracking matrix
Manage the software configuration on Bossa Nova assets deployed to customer locations
RRE to develop and document reliability improvements
Troubleshoot problems with Bossa Nova equipment.
Provide assistance to design, build, installation, and start-up of Bossa Nova systems.
Provide technical support to other departments within the Operations organization
Assist in defining and executing measurable processes relating to customer concerns, quality, cost savings, safety, and on-time delivery
Provide technical support remotely and in-person for demonstrations of Bossa Nova s systems and services
Education and Experience
A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
Associate Degree or equivalent military training, trade school, and experience
a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
2+ years related experience, or equivalent military training or trade school
Valid driver s license with a clean driving record
Ability to lift 50 pounds up to 4 feet high
Demonstrated computer skills including specialized software and advanced operating system skills.
a person who was discharged or released from active duty because of a service-connected disability.
Familiarity with issue tracking and ticketing systems
Ability to learn quickly
A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
We offer a comprehensive benefits package including medical, dental, vision, PTO days, 10 company holidays, a 401(k) plan, and education assistance.
Bossa Nova Robotics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bossa Nova abides by applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Associated topics: administrative assistant, administration, assistant, front desk, human resources, office, office assistant, receptionist, secretary, support