• Citizens Bank - Finance and Investment Industry
  • $30,413.33 -53,850.00/year*
  • Pittsburgh , PA
  • Financial Services - Banking/Investment/Finance
  • Full-Time
  • 333 Holiday Dr

DescriptionAre you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class customer service? Our Customer Service Representativerole may be the right career choice for you.At Citizens Bank, we consider our colleagues to be our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Call Center teams. Bring your skills and expertise to our team. Our Call Center colleagues have the support and training needed to grow their careers and make a lasting impact.What you can expect in this role:Field a variety of incoming customer calls with a passion to deliver high quality solutions for our customersOpportunities to help customers bank better by recommending products and services that meet their banking needsGain deeper knowledge and understanding of banking industry to handle customer inquiries with increasing complexitySatisfaction and pride in producing high quality workA work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individualComprehensive training that will draw on your previous experiences and challenge you to growObservations of your recorded calls to support coaching, development and performanceWhat we offer:Guaranteed base salary with quarterly performance-based incentive bonusesExceptional benefits such as medical, dental, and generous Paid Time Off policyVariety of work schedules to suit your lifestyle and needsFixed schedules (no rotations) that include one weekend day offCareer opportunities to develop your own potential, learn new skills, grow into new rolesAccess to 401(k) with corporate match and Employee Stock Purchase ProgramAccess to exclusive colleague offers on Citizens Bank products and servicesQualificationsWhat we are looking for:1+ years of exceptional customer service or sales experience - requiredPositive and customer-focused mindsetStrong listening and problem solving abilities, persistent enthusiasm when interacting with customersStrong verbal and written communication skillsGoal oriented professionals with an interest in strengthening their banking knowledgeExceptional time management skillsDetail oriented with a strong sense of urgencyHigh School degree or equivalent - requiredComputer proficiency - requiredAbility to sit for long periods answering customer calls requiredBring your customer service skills to Citizens and we will help you accelerate your own career potential.Be a great Citizen.Join us today.Hours & Work ScheduleHours per Week: 40Work Schedule: Various 1st Shift Schedules All shifts will include working 1 weekend dayWhy Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.
Associated topics: agente de servicio al cliente, call center specialist, clerk, client, client service, customer care specialist, internship, rep, representative, service representative

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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