Service Desk positions with O365 and ServiceNow - STRATEGIC STAFFING SOLUTIONS

Employment Type

: Full-Time


: Miscellaneous

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This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.

  • Provide first level support for Microsoft Office 365 end user questions
  • Utilize excellent customer service skills to exceed customer expectations
  • Track, route and redirect problems to correct resources when needed
  • Ensure proper recording, documentation, and closure of tickets
  • Hoffman Estates,Illinois
  • Walk customers through problem solving process
  • Follow-up with customers to see problems through resolution
  • Recommend procedure modifications or improvements
  • San Francisco,CA
  • Resolve or engage additional resources to solve Incident
  • Update and contribute to knowledge base articles
  • Charlotte,North Carolina
  • Service Now tool knowledge on handling tickets
  • Provide second level support of Microsoft application questions for Yammer, Teams and all related Office 365 software.
  • North Brunswick,New Jersey

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